Terms and Conditions of 191bet – Clear Rules for a Worry-Free Experience

By accessing the platform 191bet, create a user account, or use any service available on the 191bet.click website, you confirm that you have read and fully accept these Terms and Conditions, as well as the Privacy Policy and Responsible Gambling rules of the 191bet, which form an inseparable part of this document.

These Terms form a binding agreement between you (the user) and 191bet. If you do not agree with any part of this document, you should not create an account or use the platform's services.

The 191bet reserves the right to modify, update, or expand these Terms at any time. Material changes will be communicated at least 7 days in advance via the registered email or a platform notification. Continued use of the platform after such notice constitutes acceptance of the updated terms.

To create an account on the 191bet and use the platform's services, you must meet the following mandatory requirements:

• Be at least 18 years of age of age at the time of registration;
• Be a Brazilian resident with a valid CPF issued by the Receita Federal;
• Provide accurate, complete, and up-to-date information on the registration form;
• Not be enrolled in any active self-exclusion program on the 191bet or equivalent national registries;
• Not be an employee, partner, or immediate family member of an employee of the 191bet or its partners.

Each CPF allows the registration of one active account only on the platform. Creating duplicate accounts — whether using the same CPF or different documents to circumvent restrictions — will result in the immediate closure of all accounts involved and the potential forfeiture of any pending balances and bonuses.

The 191bet may request verification documents at any time, particularly before processing withdrawals. Accepted documents include a national ID (RG), driver's license (CNH), passport, or any official photo ID issued by a recognized Brazilian authority, along with proof of address in the account holder's name dated within the last 90 days.

The 191bet accepts only Brazilian payment methods for deposits and withdrawals. All amounts are processed in BRL with no exchange rate or currency conversion fees. The available methods are:

• Pix — deposits and withdrawals available 24/7, processed in up to 5 minutes;
• Boleto bancário — for deposits only, with a clearing period of up to 3 business days;
• Credit or debit card — all major card networks accepted, deposits processed instantly;
• PicPay — deposit with instant processing;
• Mercado Pago — deposit with instant processing;
• Bank wire transfer (TED) — available for withdrawals above R$ 500.00, processed within up to 1 business day.

The minimum deposit accepted by the platform is R$ 20.00. There is no maximum deposit limit per transaction, but 191bet may request additional documentation for unusually large deposits as part of its anti-money laundering procedures.

All deposits must be made from a bank account, card, or digital wallet registered in the name of the account holder at 191bet. Deposits made by third parties are not accepted and may be reversed with administrative fees withheld.

The 191bet processes withdrawals only to bank accounts, Pix keys, or digital wallets registered in the account holder's name. The balance available for withdrawal is the real balance — active bonuses with a pending rollover cannot be withdrawn until the rollover is fully completed.

The minimum withdrawal amount is R$ 30.00. For Pix withdrawals, processing takes up to 5 minutes after internal approval. TED withdrawals are processed within up to 1 business day. Most withdrawals are processed automatically; withdrawals above certain amounts may undergo a manual security review before being released.

Before processing the first withdrawal, the 191bet may require full identity verification (KYC — Know Your Customer), including a government-issued photo ID and proof of address. This process exists to protect players against unauthorized account use and to meet legal anti-money laundering obligations. Document review takes up to 48 hours after submission.

The 191bet reserves the right to withhold or cancel withdrawals if there is reasonable suspicion of fraud, bonus abuse, use of multiple accounts, or a breach of any provision of these Terms. In cases of withholding, the player will be notified and given the opportunity to submit documentation for resolution.

All promotions and bonuses offered by the 191bet are subject to specific conditions described in each individual offer, in addition to the general rules set out here. In the event of a conflict between these general rules and the specific conditions of a promotion, the specific conditions of the promotion shall prevail.

Welcome Bonus: The 100% bonus up to R$ 500.00 on your first deposit is available to new registrations that have not made any prior deposit. The rollover requirement is x30 on the bonus amount, with 30 days to complete it. Slots and crash games contribute 100% toward the rollover; live table games (blackjack, baccarat, live roulette) contribute 10%.

Weekly cashback: Cashback is calculated based on net losses from the previous week (total wagered minus total won) and credited automatically every Monday. Cashback has no rollover and can be withdrawn immediately. The percentage ranges from 2% (Bronze) to 15% (Diamond) depending on your VIP level.

General rules applicable to all promotions:

• One deposit bonus promotion at a time (cashback is an exception and runs simultaneously);
• Bonuses are valid for a single user per CPF, IP address, device, and residence;
• The 191bet may cancel bonuses if there is evidence of abusive use or manipulation;
• Bets placed with bonus balance on games excluded from the promotion do not count toward the rollover;
• Failure to meet the rollover within the allotted time results in automatic cancellation of the bonus and any related winnings, without affecting the real deposited balance.

The catalog of 191bet features over 1,000 titles from internationally certified providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Playtech. All games use Random Number Generators (RNG) audited by recognized independent laboratories such as eCOGRA. Results are mathematically unpredictable and cannot be manipulated by the platform or the player.

The RTP (Return to Player) for each game is available on that title's information screen. The figures shown are real, audited RTPs — not unverified theoretical estimates. A 191bet has no influence over the RTP or individual game outcomes after licensing titles from providers.

In the event of a technical failure during a game (connection drop, server error, or live game stream interruption), the 191bet applies the following policies:

• If the bet was placed and the outcome determined before the failure, that result stands;
• If the failure occurred before the bet was registered, the wagered amount is refunded to the balance;
• In case of any dispute, the betting history recorded on 191bet is the definitive source of reference;
• Disputes regarding results must be opened within 30 days of the date of the contested game.

The use of bots, automated scripts, assistance software, or any mechanism that provides an unfair advantage over other players or the platform is strictly prohibited and will result in immediate account closure and forfeiture of balances.

Each user is fully responsible for the security of their login credentials — email, password, and any two-factor authentication configured. The 191bet never asks for passwords through any communication channel, including support chat, email, or WhatsApp. If someone contacts you claiming to be from 191bet and ask for your password, treat it as a fraud attempt and report it immediately.

You must:

• Keep your password secure and never share it with anyone;
• Use a unique password for 191bet that is not used on any other service;
• Immediately notify support if you suspect unauthorized access to your account;
• Keep your account details (email, phone number, address) up to date to make account recovery easier.

The 191bet is not liable for losses resulting from unauthorized account access caused by the user's own negligence, such as sharing passwords, using public devices without logging out, or clicking phishing links. In cases of suspected account compromise, we proactively block access and reach out via the registered email.

The 191bet believes that playing should be a form of entertainment — not a source of financial or emotional stress. That's why we offer control tools that any player can access directly from their account dashboard, with no need to contact support:

• Deposit limit: set a daily, weekly, or monthly deposit limit. Limit reductions take effect immediately; increases only come into force after 24 hours.
• Loss limit: set the maximum amount you're willing to lose in a given period — once reached, new bets are blocked until the next cycle.
• Session time controls: enable alerts that notify you when you have been playing for more than X consecutive hours.
• Temporary self-exclusion: pause your account for 1 day, 7 days, 30 days, or 90 days. During the pause, access is completely blocked.
• Permanent self-exclusion: permanently close your account at any time through support, no reason required.

Our support team is trained to recognize signs of problematic behavior and offer help with empathy and without judgment. If you or someone close to you is struggling with gambling-related issues, reach out to our support team at any time.

The 191bet handles all users' personal data in compliance with Brazil's General Data Protection Law (LGPD – Lei nº 13.709/2018). Your information is collected for specific, legitimate purposes: account creation and management, payment processing via Pix and other methods, compliance with legal obligations, and fraud prevention.

The 191bet does not sell, rent, or share users' personal data with third parties for commercial purposes. Data sharing occurs exclusively when required for payment processing (with banks and payment processors), compliance with legal obligations, or in response to valid court orders issued by a competent Brazilian authority.

You have the following rights under the LGPD regarding your data:

• Access: request a copy of all the data we hold about you;
• Correction: update incorrect or incomplete data;
• Erasure: request the deletion of your personal data, subject to legal retention obligations;
• Portability: receive your data in a structured format;
• Object: challenge data processing you consider unnecessary.

To exercise any of these rights, please contact our support team at contato@191bet.click. We respond within 15 business days. See our Full Privacy Policy for full details on how your data is collected, stored, and used.

You can request the closure of your account on the 191bet at any time, without needing to provide a reason, by contacting support via chat, email, or WhatsApp. Prior to closure, any real balance available for withdrawal will be processed in accordance with standard procedures.

The 191bet reserves the right to suspend or close any account that violates these Terms, including but not limited to:

• Creating multiple accounts with the same CPF or to circumvent restrictions;
• Providing false information during registration or identity verification;
• Use of automation software, bots, or any assisted-play mechanism;
• Systematic abuse of promotions or bonuses in a way that clearly shows intent to profit without genuine participation;
• Any activity that constitutes money laundering or the financing of illegal activities;
• Abusive or threatening behavior directed at support team members.

In cases of account closure due to a terms violation, the 191bet may withhold bonus balances and bonus-derived winnings, but unused real-money deposit balances will be returned to the account holder once the internal investigation is complete, except where there is a legal obligation to retain them.

The 191bet makes every reasonable effort to keep the platform available 24 hours a day, 7 days a week, with minimal downtime for scheduled maintenance. When maintenance is required, advance notice will be given via an in-platform notification.

The 191bet is not liable for:

• Financial losses resulting from the user's own gambling decisions;
• Service interruptions caused by third-party infrastructure failures (internet providers, banks, payment processors);
• Unauthorized access to a user's account caused by the user's own negligence;
• Indirect, incidental, or consequential damages exceeding the total amount deposited by the user in the last 30 days.

In the event of a technical error resulting in an incorrect payout (whether above or below the actual result), the 191bet reserves the right to correct the balance to reflect the accurate result, notifying the user by email. Amounts credited due to a technical error do not constitute legitimate winnings and may be reversed.

The 191bet may revise these Terms and Conditions periodically to reflect changes in Brazilian law, industry practices, or platform features. When changes are considered material to users' rights, notice will be given at least 7 days in advance via the registered email address and a login screen notification.

The most up-to-date version of these Terms is always available at 191bet.click/terms-conditions. The date of the last update is shown at the top of this page. We recommend reviewing this document periodically to stay informed about the current conditions.

For questions about any clause in these Terms, please contact our support team:

• Live chat: available 24/7 directly on the 191bet;
• Email: contato@191bet.click — response within 24 hours;
• WhatsApp: available via the platform's live chat.